Return & Exchange Policy

All our products are made to order, thoroughly inspected and carefully packed for you. Thus, we have a no return policy. However your order is eligible for exchange in the following conditions:-

(a) You received a damaged or wrong product (we will initiate reverse pickup in this case).

(b) The size of the product does not match with the ordered item size chart/ custom measurements you shared by you. 

Exchange Procedure

If you are eligible for an exchange as per the policy mentioned above, kindly reach us on Instagram DM/WhatsApp.

Provide the following details:

  • Order number.
  • Reason for return.
  • Photos (if applicable) showing any defects or issues.

We will reach out to you for exchange procedures & options. Please ensure that the product is unused and packaged along with original tags/ labels.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

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    Inspection and Approval:

  • Once we receive the returned item, our team will inspect it.
  • If approved, we will process the refund.

    • Refund Procedure

    • Refunds will be issued to the original payment method used during the purchase.
    • Allow 5-7 business days for the refund to reflect in your account.

     

    For any questions or assistance regarding order cancellations, please contact our customer service team at mouribymounika@gmail.com or call us at +91 6362308369.